Technical Consultant - ENTERPRISE - Professional Service Group.

category: Technology
city: Toronto - North End


description:
Technical Consultant - ENTERPRISE - Professional Service Group.

**NOTE - Professional Services experience is MANDATORY

Technical Consultant – Looking for someone who can step into a consulting role. Experience is a must. This isn’t really a role that someone is going to grow into over time. I need someone who can come up to speed quickly. Also, the exposure to multiple platforms is big for us, as is the ability to train. North End Toronto

The consulting services include the installation, configuration, integration, customization, and operation of our enterprise transformational and operational analysis software.

The position requires strong conceptual and analysis skills, planning abilities, sound judgment, teamwork, leadership, innovation, excellent writing skills, and superior communication and presentation skills.

General Responsibilities:
•Manage product rollouts including installation, configuration, integration, customization and validation within customer environments and for partner assessments.
•Provide post-sale technical support evaluating customer readiness; conducting product training; identifying and resolving application or environmental issues
•Work closely with and manage client-specific cross-functional teams composed of Engineering, Sales, Client Services, and Business Development Representatives.
•Take a technical management role for partners by providing assistance in engagement and deployment planning, data collection, and analysis in customer environments.
•Define, coordinate, and prioritize customer and partner feedback and ideas into product management requirements for future enhancements to products and services.
•Play an active role within the department by participating in process development and other business improvement projects.
•Regular client and partner interaction via telephone, email, and regular face-to-face contact.
•Work independently with customer/partner technical teams on post sales activities.
•Work with Client Services team members and the Training Service Department to update and develop training materials.
•Deliver classroom and web-based instructor facilitated technical product training to partners and customers across the globe.
Minimum Requirements:
•3+ years experience in an enterprise software company and hands-on experience with large scale enterprise software rollouts
•2+ years of experience in a consulting capacity
•Demonstrated ability to understand a complex distributed software system with sufficient depth to troubleshoot highly technical, time sensitive issues
•Experience with heterogeneous environments including Windows, UNIX and Linux
•Experience with virtualization technologies
•Strong verbal communication skills and excellent technical writing skills
•Strong team player and enjoys working in a fast paced team atmosphere
•Ability to manage multiple priorities, commitments and projects
•Proficiency with Microsoft Office suite and online delivery tools such as GoToMeeting or EAP
•Experience with relational databases (SQL Server or Oracle preferred)
•Must be able to grasp highly technical concepts quickly, develop content, and independently document features for target audiences
•Travel is required for this position
•A B.S or M.S in Computer Science or a related field is strongly preferred